User feedback. Friend or foe?

User feedback is a component of UX design, obviously. But when do you go beyond just considering that feedback and actually apply it?  How do you, the designer, navigate that? “Understanding a problem, clearly establishing its premise and whom that solution is for, is only part of the journey” writes Pedro Canhenha in his articleContinue reading “User feedback. Friend or foe?”

Tell them, with a story

Design is storytelling, it’s not a new notion. But what stories can our designs tell? Is there more they should tell?  What makes a design story useful? “Frame your story in terms of the problem you are solving, including why it is a problem that needs solving” writes Lia Garvin in her article Hacking theContinue reading “Tell them, with a story”

As the complexity of technology increases, the need for design writing skills follows.

User experience is an essential part of product design. After all, it’s the user who will purchase and use your product, unless that is, they can’t figure out how.  That’s where design writing steps in. “As the apps and websites that we use become increasingly complex, the need for clear guidance within them also grows,”Continue reading “As the complexity of technology increases, the need for design writing skills follows.”

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